ParcelClaim complaint & contact directory
When a problem remains unresolved, finding the right person to contact can be as frustrating as the problem itself. This directory brings together a company's published complaint routes, how to start a complaint and how to ask for it to be reviewed.
Retailer & marketplace complaints
JD Sports
UK customer-service contacts, the official complaint procedure and Customer Champions escalation route.
How to complain to JD Sports →ASOS
Customer Care chat, the official complaints procedure and how to request a review.
How to complain to ASOS →Argos
Chat, phone, store and postal options, plus practical complaint follow-up steps.
How to complain to Argos →Currys
Order-complaint chat and phone contacts, with separate warranty and finance procedures explained.
How to complain to Currys →Sports Direct
Official order-contact route, online/store distinctions and how to request an unresolved-response review.
How to complain to Sports Direct →Next
Complaint phone, online form and postal contacts, with the published Specialist Team escalation.
How to complain to Next →Amazon
Amazon order support, marketplace seller contact and eligible A-to-z claim/appeal routes.
How to complain to Amazon →Marks & Spencer
Separate M&S online-order/store contacts and the published unresolved-query email link.
How to complain to Marks & Spencer →Temu
UK order support, the published request form and seller/customer-service return distinctions.
How to complain to Temu →SHEIN
Official complaint portal, ticket follow-up and UK marketplace operator/seller distinctions.
How to complain to SHEIN →eBay
Seller-first buyer requests, eligible eBay step-in help and case appeals with new evidence.
How to complain about an eBay purchase →Vinted
Buyer issue reporting, standard/Pro policy differences and complaints about Vinted’s support handling.
How to complain to Vinted →Very
Customer Care, Customer Excellence post and the distinction between order complaints and Very Pay disputes.
How to complain to Very →Zara
UK chat and WhatsApp contacts, order-incident evidence and practical follow-up with Customer Service.
How to complain to Zara →H&M
UK Customer Service contacts, Klarna distinctions and H&M’s published Consumer Arbitration option.
How to complain to H&M →Nike
UK chat and phone support, member/guest order evidence and the distinction between Nike and other sellers.
How to complain to Nike →Adidas
UK website support, the published service email and postal contact, plus purchase-channel checks.
How to complain to Adidas →Courier complaints
Start with the operator and booking details. A service complaint, parcel investigation and compensation claim may have different routes; recipients of retailer-arranged orders should also contact the seller.
DPD
DPD UK contact channels, complaint follow-up and the contracting customer’s compensation route.
Complaint and contact routes →Evri
Official domestic complaint channels, sender-led claims and third-party label distinctions.
Complaint and contact routes →Royal Mail
Published review stages, conditional POSTRS access and service-specific compensation eligibility.
Complaint and contact routes →Yodel
Current Yodel/InPost transition contacts, original booking checks and claim-form eligibility.
Complaint and contact routes →InPost
Locker/home-delivery support, published internal review stages and direct-label claim limits.
Complaint and contact routes →DHL
Separate Express/eCommerce contacts, division-specific reviews and shipment claim responsibilities.
Complaint and contact routes →UPS
UK parcel support, recipient guest-claim restrictions and shipper-led claim updates/payment.
Complaint and contact routes →Parcelforce
Parcelforce’s own complaint stages, current claim portals and sender/postage-payer responsibilities.
Complaint and contact routes →Choose the help you need
Need to contact a company or escalate a response? Use its directory page for the published routes and a practical checklist for your complaint.
Need to understand a delivery problem first? Our parcel guides explain individual situations. For an order that has not arrived, start with parcel not delivered and refund help.
The directory covers 25 live entries: eight couriers above and 17 retailers and marketplaces: JD Sports, ASOS, Argos, Currys, Sports Direct, Next, Amazon, Marks & Spencer, Temu, SHEIN, eBay, Vinted, Very, Zara, H&M, Nike and Adidas. Official routes are checked when a page is prepared; use the linked company sources to confirm details before contacting them.
Put your parcel complaint in writing
Use ParcelClaim’s existing £2.99 parcel letter form. If you bought an order, select the retailer/seller route. If you paid to post a parcel yourself, select the sender route for the courier/postal operator you paid. Choose a supported parcel issue and send the complaint yourself.
Create My Complaint — £2.99For parcel-related issues supported by the form. You can use official complaint routes directly for free.
ParcelClaim is independent of the companies listed in this directory.